Frequently Asked Questions
Find answers to common questions about our platform, tickets, and events.
Browse our events page, select the event you're interested in, choose your ticket type and quantity, add to cart, then proceed to checkout. We accept all major credit and debit cards through our secure payment gateway.
Yes! We host a variety of events including virtual (online), in-person (physical venue), and hybrid events that offer both options. Each event listing clearly indicates the format so you know exactly what to expect.
After purchase, your tickets are immediately available in your dashboard under "My Tickets." Each ticket includes a downloadable PDF with a unique QR code for verification. For virtual events, you'll also receive access details via email.
Absolutely. We use Authorize.net, a leading payment processor, with Accept.js technology. Your card details are tokenized on the client side and never touch our servers, ensuring PCI-compliant security for every transaction.
Refund policies vary by event. Please check the specific event details for refund information. For general inquiries about refunds, contact our support team through the contact page and we'll assist you promptly.
Each ticket comes with a unique QR code. At the event, organizers scan the QR code to verify your ticket's validity. The verification page shows your ticket details and status in real time.
Currently, tickets are issued to the account that purchased them. For group bookings or purchasing on behalf of others, please contact our support team for assistance.
If an event is cancelled by the organizer, you'll be notified via email and your ticket status will be updated. Refunds are processed automatically according to the event's cancellation policy.
Click the "Register" button in the top navigation, fill in your details, and you're ready to go! You can also register during the checkout process if you're purchasing tickets.
Visit our Contact page to send us a message. Our support team typically responds within 24 hours during business days. For urgent matters, email us directly at support@secureticketsnow.com.